Help us understand your concern

Hi there. If you have any doubts or problems regarding your order, please check if we have already addressed your concerns in our Terms and Conditions Page.

Shipping :

With every order, you will receive an email containing the details of the order placed by you. Once we ship the item(s), you will receive another email containing the shipping details. 

How much time do you take to ship ?

All orders usually gets shipped within 5-7 working days. So you can expect a delivery between 7-10 days.

 


For orders containing either phone cases / pop grips / t-shirts /wall arts / decals or custom products do expect a delivery between 12-15 days as these are made to order. 

You will get a tracking link in your inbox as soon as your order is shipped. Please allow 24hrs for the status of the shipment to correctly display at the tracking link.

What happens if I am not available to receive my parcel?

  • Should you not be present when our courier attempts to deliver your parcel, our courier partner will make an attempt to reach you via a phone call or SMS. Please ensure that you take calls from our courier partner to facilitate delivery of your package.

  • A second attempt will automatically be made within 24 hours. After the second attempt, our courier will hold on to the parcel for a few days, awaiting further instructions from you, before returning the parcel to us.

  • Once the parcel has been shipped back to us, we will automatically cancel that order. The payment made by you towards the cancelled order will be refunded via your original mode of payment.

  • Also, please note that cash on delivery (COD) is a special service where we ship your order without any pre-payment. We may be forced to discontinue the option of COD in your account should you fail to accept your COD parcel when it is delivered to you.

Are there any conditions on the cash-on-delivery option?

  •  Please note that your cash-on-delivery package will be handed over to you only when complete payment has been made to the courier partner’s representative. Also, please give exact cash to avoid any inconvenience.

      

What should I do if I have received only a part of my order?

Firstly, breathe. Not to worry. While it is our endeavour to ship all items in your order together; this may not always be possible, as some products are shipped from different places. Please be aware that your order may be dispatched in separate parcels from different locations and on different dates.

Return / Refund / Replacement : 


I received a damaged product. What do I do ?

  • Please do not worry. Drop us a mail at care@trendszon.com with images of the damaged product within 15 days of receiving the order. We will check and have the product replaced or refund your money whichever is preferred. 

  • Complete amount will be refunded and it can reflect in your account in 7-10 business days from the refund processed date.

What do I do if I don't like the product I received  ?

  • We do hope you don't have to check this section too often, but we really love you a lot! So, drop us a mail and you could just ship the product back to us to the address which will be given in the mail. But please note that the products purchased can be returned (unopened, without damage and with all the tags intact) within 15 days of receiving the order and please pack the items securely to prevent any loss or damage during transit. And we could provide you with coupon code, so you could shop with us again & again & again, we just do not want to let you go. Rs.60 as shipping charge will be deducted from the amount to be provided as coupon code.

  • You can choose refund also. The amount will be refunded deducting the shipping charge of Rs.60 and it can reflect in your account in 7-10 business days from the refund processed date.

  • Please make sure that the return product is packed well to avoid any damages in transit. The product should be returned in its original state for the refund / code to be processed.

    Cancellation

    When can you cancel the order?

    • Cancellation of orders are accepted when the order has been confirmed, and an order ID has been generated.

    • Cancellation is also accepted only until the time the order has been shipped.

     Can I cancel my order once the product has been shipped?

    • Once shipped, we will not consider cancellation requests.

    • If a cancellation request comes up before the product leaves our order-processing centre, we will try to hold the shipment but there is no guarantee that the cancellation request will be honoured.

    What about cancellation charges?

    • For both pre-paid orders or COD orders, there will be no cancellation charges or processing fees for the customer upon order cancellation.

    • For COD orders, we request you to not cancel an order at the time of delivery. Multiple cases of order rejection at the time of delivery are discouraged and may possibly result in non-serviceability of future COD orders from you.